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The Toureen Group have an award winning and dedicated Safety, Health, Environment & Quality (SHEQ) Team who are responsible for the implementation, monitoring and measuring of all policies and procedures across the Group.
Our procedures consist of a large number of individual Workplace Procedures, System Procedures, Guidelines and Forms. Our Group SHEQ Manual which is the reference point for these documents and the platform for all health, safety, environmental and quality practices.
The SHEQ Team visit our sites on a regular basis and meet with the site team to address any concerns; when not on site they are available for advice and support at all times via mobile phone and email. The SHEQ Team also issue weekly HS&E bulletins via email which provide updates on any changes to legislation, promote awareness and continue to reinforce the importance of health and safety across our business. These information updates are also in the form of posters to be displayed on site and office notice boards to ensure all subcontractor operatives have access to them.
From the outset of the scheme all operatives will receive a site-specific induction as they join the team during which they will be made aware of a dedicated H&S noticeboard which displays our policies, insurance details and key H&S information; this noticeboard is updated regularly to reflect the stage of the construction, changes in legislation, etc.
Our routines involve a morning Safe Start briefing for supervisors to engage with all tradesmen before work commences and discuss safety, progress and resources. The site teams also hold regular toolbox talks to tackle key issues relevant to the project.
We operate behavioural initiatives such as our “Take 2” initiative which prompts people to take 2 minutes to consider their actions at varying times of the day to keep safety and behavioural safety on the agenda for everyone.
Above all, we make it clear that any employee or operative on our sites can report a health and safety risk or issue to any member of the senior management team, the SHEQ team or their site team in confidence and without concern of reprisal as our culture is that safety is everyone’s responsibility. This “no blame” culture allows employees to raise any concerns without fear of it impacting their job.
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Toureen's Site Standards
In 2022, Toureen published the Site Standards book. Available to all staff, both in hard copy and electronic format, the detailed and illustrated book is an aide to maintaining the highest standards of safety, quality, and consistency across all our sites.
The book was designed with our site teams in mind and was produced with their input, using live sites for reference images and descriptions. The book details the high safety and quality standards required at our sites, and what our clients have come to expect.
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RoSPA Order of distinction
We are delighted to have been awarded this accolade by The Royal Society for the Prevention of Accidents (RoSPA), particularly as a result of winning 15 consecutive gold awards. This is testament to our consistent and continuous health and safety standards.
Health, safety & wellbeing initiatives
As well as engaging our people in person at events such as the stand-down days, we also launched multiple initiatives across the year to improve our practices.
Employee Feedback
This initiative focused on the equipment we use. It also included hearing protection workshops and trials of safety equipment, covering a range of tools and machines, while promoting their correct and safe use.
Let’s Look Initiative
As part of a thorough, collaborative review of specific operations, safety managers and senior site management undertook ‘Let’s Look’ exercises, allowing operatives to show how and why they do a specific work activity. The goal of this initiative was to create opportunities for discussion and learning.
Site Supervision & Leadership
We launched our site leadership handbook in tandem with training sessions with our project management and supervisor teams. The handbook and workshops outline Toureen’s values, culture, and expectations from our leadership teams.
People, Plant, Interface
With machinery identified as the second largest risk on-site in the industry, Toureen held a campaign to raise awareness and training. Launched with an engaging video outlining our procedures and processes, it was followed up with various initiatives throughout 2023. This came after the success of 2022’s falls from height safety campaign, which is the number one risk onsite.
Talk 2 Toureen
We run an online feedback scheme that allows all employees to scan a QR code and leave anonymous feedback. The scheme replaced a paper-based system, allowing for quicker action and feedback on safety issues.
Toureen Active
A Strava Group was founded to encourage a more active lifestyle, with 55 members and growing. The group encourages colleagues to partake in active events together such as triathlons, walking, cycling, and running throughout the year.